Hey, all y’alls remember Larry the Cable Guy? Okay, after listening to the comedian for twenty minutes his bit got old with me. However, today’s whimper involves my cable internet and phone service, so I’m borrowing Larry CG’s persona.*
Restoring This Old House in particular could provide a month-long series on PBS, HGTV or DIY. So, Old School works well here.
Forget all the ads out there for bundles -and the fine print sales reps don’t mention till the end of the pitch. I’ve checked them all out for our area. Erin must live without her E!-TV, but we save for repairs and upgrades on the property from the entertainment and communications budgets. Utilizing satellite for television, cable for internet and phones we realize a minimum $20/month savings. Just don’t get me started on life without a DVR. Who knew one can’t program a VHS recorder without the remote?
So, our internet, land line and my (unlimited through Wi-Fi) cells services come to us from the wonderful people at “Mapper” Cable Company – who only recently came to our part of the Western Slope.
When I noticed cars stop in the street to talk to Mr. First Tech who was parked in front of the house, I thought, “My, this is such a friendly town!” It was actually the first sign that Mapper service is under par with my previous experiences in Chicago, Phoenix and Fort Worth.
Larry, our third tech in four weeks came in musing how customers don’t understand he’s dispatched from remote parts of the country, so he can’t just swing by to look into their problems too. “They seem to see red when they notice the Mapper sign on the truck,” he went on as he happily accepted some sweet tea. This actually is a friendly town – just sayin’.
So early Thursday Larry devoted himself to confirming Mr. First Tech and Mr. Second Tech’s reports – both now closed as PNF (Problem Not Found). A healthy hour later, he affirmed the frequent crashes I continue to experience are most likely ‘at the pole.’ To be sure he covered all bases he swapped out the modem and router for brand new ones (whoop-whoop) and promised to order a service check at the pole (technical paraphrase mine 😉 ). ‘Guess he liked the tea.
But this morning’s fitness walk complicated the whole unfortunate sequence of events when my flip knife wasn’t on my dresser where it had been Thursday morning – before Larry’s arrival. Seriously, flipping the car, every room, bag, laundry hamper… every square inch I use in the house for two hours didn’t locate the knife.
So try to imagine my reluctance as I explained to Ms Agent at dispatch, “I’m positive Larry isn’t a contractor. I have a keen sense about people. He’s not the kind of guy that would take anything from a customer. He’d been working on the dresser that houses the equipment where I also had the ‘tool’ that’s missing. It’s possible he inadvertently picked it up as he ever-so-considerately cleaned up after himself. I don’t want to generate a report that could ding the man’s record. I just want the tool returned.”
Ms Agent assured me contacting dispatch to reach Larry would be no problem for him or me. I know better. Back in the dark ages I worked dispatch for the same company (before Mapper acquired them). I told Ms Agent how to route a ‘Call Back’ (“it’s an industry term”). Amazed, she thanked me. For a moment I thought, “Cool, not that much has changed.” Then she had to go and say, “Yeah, going old school is healthy once in a while.” Shrew.
So, I no sooner hung up the phone when Girlfriend that had also visited us with Ellie Thursday afternoon, came bouncing up the walk. “Heya Roo! How ya doin?”
Goody, more tea…
The short story, Girlfriend saw the gruesome-looking flip knife on the vanity in the powder room – right where I’d set it so it’s hard, steel edges wouldn’t scratch our nice, oak toilet seat. Knowing we don’t leave things like that laying around for Eight-Year-Old-and-Very-Inquisitive-Niece to find, Girlfriend slipped it into her pocket meaning to hand it over to me. She washed her hands and promptly forgot all about it. Under a deadline, I didn’t walk the neighborhood on Friday, and I didn’t notice the knife missing from where I always, always keep it, on its very own tray on my dresser – until this morning.
Great, now I have guilt for ruining Larry’s career. At least I can now narrate in precise detail the whole new brand of frustrated humiliation, trying to contact Ms Agent again – it simply doesn’t happen. Fortunately, Mapper’s Billing Department STILL hadn’t called me back about crediting my account for all the down time. I spun the call so I could include cancelling the Old School, sequestered Call Back order to Larry.
Another Tech will be scheduled to check the pole issue tomorrow. Mapper’s got two strikes and one ball, so we’ll see. Now I must check next week’s schedule for the Elementary and NCIS episodes I missed during the move. Film at eleven…
“Dear brothers and sisters,when troubles of any kind come your way, consider it an opportunity for great joy. For you know that when your faith is tested, your endurance has a chance to grow.” James 1:2